Field Service Technician Lead
Job DescriptionGeneral Function:
The Team Lead is responsible for leading the department employees to ensure it meets and/or exceeds requirements in terms of volume, quality, and service level compliance.
The Team Lead will also foster and maintain an environment oriented to trust, open communication, creative thinking, teamwork, and provide the team with a vision of the project objectives.
Essential Duties
Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Provide leadership.
Allocate tasks to staff.
Assist supervisor with the training needs, including providing input to training programs.
Report areas of needed improvement within the department.
Assist Technicians in resolving technology problems, as needed.
Provide input to improve and enhance the department.
Perform specific departmental tasks/duties as assigned Assist other employees and departments when work is current Work independently with job tasks and be self motivated Able to work various hours and weekends Report to work daily according to assigned schedule Adhere to all security rules and regulations Adhere to all safety regulations and ensure proper usage of safety equipment Adhere to all company policies and procedures including but not limited to:
HR policies, ISO procedures, etc Supervisory
Responsibilities:
None Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms.
Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.
Employees may be asked to stand for long periods of time.
Must have ability to ascend and descend stairs.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
This position may require frequent lifting of IT devices ranging in weight from 1lb to 75lbs.
Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors.
Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
Recommended Skills Audio Equipments Communication Creativity Leadership Mathematics Operations Management Estimated Salary: $20 to $28 per hour based on qualifications.
The Team Lead is responsible for leading the department employees to ensure it meets and/or exceeds requirements in terms of volume, quality, and service level compliance.
The Team Lead will also foster and maintain an environment oriented to trust, open communication, creative thinking, teamwork, and provide the team with a vision of the project objectives.
Essential Duties
Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Provide leadership.
Allocate tasks to staff.
Assist supervisor with the training needs, including providing input to training programs.
Report areas of needed improvement within the department.
Assist Technicians in resolving technology problems, as needed.
Provide input to improve and enhance the department.
Perform specific departmental tasks/duties as assigned Assist other employees and departments when work is current Work independently with job tasks and be self motivated Able to work various hours and weekends Report to work daily according to assigned schedule Adhere to all security rules and regulations Adhere to all safety regulations and ensure proper usage of safety equipment Adhere to all company policies and procedures including but not limited to:
HR policies, ISO procedures, etc Supervisory
Responsibilities:
None Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms.
Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.
Employees may be asked to stand for long periods of time.
Must have ability to ascend and descend stairs.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
This position may require frequent lifting of IT devices ranging in weight from 1lb to 75lbs.
Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors.
Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
Recommended Skills Audio Equipments Communication Creativity Leadership Mathematics Operations Management Estimated Salary: $20 to $28 per hour based on qualifications.
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