Customer Service Representative/Office Assistant
Allstate Insurance Company:
The Goodwine Agency Allstate Insurance Company:
The Goodwine Agency Saginaw, MI Saginaw, MI Full-time Full-time $15 - $20 an hour $15 - $20 an hour What you will be doing:
In this position, you will field inbound communication (phone, email, chat, social media, etc.
) from our client members regarding their insurance needs.
No cold calling.
Utilize knowledge of personal lines insurance, help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
Begin by thoroughly understanding the customer's need.
This may involve asking clarifying questions to gather more information.
Utilize resources to conduct research and present the customer with a resolution.
Understand member's life events that may offer sales cues.
Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations.
Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks.
Adhere to performance metrics and quality standards.
Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales Required Skills:
Active Michigan Resident Property and Casualty or Personal Lines License Minimum 6 months of customer service experience required 1 year of call center experience is strongly preferred High School diploma or GED required; college degree preferred Strong written and verbal communication skills Professional, articulate voice and listening skills Maintain member privacy Internet & research skills:
ability to research and quickly become an expert in a variety of subjects.
Computer savvy and can resolve minor technical issues with minimal assistance Typing 25 words per minute with 90% accuracy Ability to critically think through situations and solutions Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance At ease with multi-tasking in several computer applications at once while holding a conversation with a customer Hours of operation - 9:
00am-5:
00pm EST Monday - Friday Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour Expected hours:
No less than 35 per week
Benefits:
401(k) 401(k) matching On-the-job training Paid time off Professional development assistance Experience level:
1 year Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Goodwine Agency Allstate Insurance Company:
The Goodwine Agency Saginaw, MI Saginaw, MI Full-time Full-time $15 - $20 an hour $15 - $20 an hour What you will be doing:
In this position, you will field inbound communication (phone, email, chat, social media, etc.
) from our client members regarding their insurance needs.
No cold calling.
Utilize knowledge of personal lines insurance, help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
Begin by thoroughly understanding the customer's need.
This may involve asking clarifying questions to gather more information.
Utilize resources to conduct research and present the customer with a resolution.
Understand member's life events that may offer sales cues.
Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations.
Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks.
Adhere to performance metrics and quality standards.
Our Representatives are experts in recommending excellent solutions and proactively creating a relationship for additional sales Required Skills:
Active Michigan Resident Property and Casualty or Personal Lines License Minimum 6 months of customer service experience required 1 year of call center experience is strongly preferred High School diploma or GED required; college degree preferred Strong written and verbal communication skills Professional, articulate voice and listening skills Maintain member privacy Internet & research skills:
ability to research and quickly become an expert in a variety of subjects.
Computer savvy and can resolve minor technical issues with minimal assistance Typing 25 words per minute with 90% accuracy Ability to critically think through situations and solutions Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance At ease with multi-tasking in several computer applications at once while holding a conversation with a customer Hours of operation - 9:
00am-5:
00pm EST Monday - Friday Job Type:
Full-time Pay:
$15.
00 - $20.
00 per hour Expected hours:
No less than 35 per week
Benefits:
401(k) 401(k) matching On-the-job training Paid time off Professional development assistance Experience level:
1 year Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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